Usage Policy

Guidelines for using GPU Doctor services responsibly and maintaining a positive community.

Acceptable Use

GPU Doctor provides repair services, marketplace features, and community tools. When using our services, you agree to:

  • Provide accurate information about your hardware and repair needs
  • Use services for lawful purposes only
  • Respect other users in marketplace and community interactions
  • Not attempt to circumvent security measures or access controls
  • Not use automated tools to scrape data or create fake accounts

Marketplace Conduct

When buying or selling on the GPU Doctor marketplace:

  • Accurate Listings: Provide truthful descriptions and photos of items
  • Fair Pricing: Price items reasonably; no price gouging
  • Prompt Communication: Respond to inquiries within 24 hours
  • Honest Condition: Accurately represent item condition and defects
  • Complete Transactions: Honor sales and purchases made
  • No Counterfeits: Only sell authentic, legitimate hardware

Prohibited Activities

The following activities are strictly prohibited:

  • Selling stolen, counterfeit, or illicitly obtained hardware
  • Misrepresenting item condition or certification status
  • Harassment, threats, or abusive behavior toward other users or staff
  • Attempting to bypass diagnostic or repair processes
  • Submitting false warranty claims or returns
  • Using services to facilitate illegal mining operations
  • Reselling our services without authorization
  • Reverse engineering our diagnostic tools or processes

Account Responsibilities

You are responsible for:

  • Maintaining the security of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized access
  • Keeping your contact and payment information up to date
  • Not sharing your account with others

Content Guidelines

When posting reviews, comments, or listings:

  • Be respectful and constructive in feedback
  • No profanity, hate speech, or discriminatory content
  • No spam, advertising, or promotional content (unless in marketplace)
  • No personal information about others without consent
  • Photos must be your own or properly licensed

Enforcement

Violations of this usage policy may result in:

  1. Warning: First offense typically receives a warning
  2. Temporary Suspension: Account access restricted for 7-30 days
  3. Permanent Ban: Severe or repeated violations result in permanent account closure
  4. Legal Action: Illegal activities reported to authorities

We reserve the right to suspend accounts immediately for severe violations without prior warning.

Data Usage

When you use our services, we collect diagnostic and performance data:

  • GPU specifications, serial numbers, and condition information
  • Diagnostic test results and repair history
  • Transaction and communication records
  • Usage analytics for service improvement

This data is used solely for providing services, improving quality, and maintaining our certification database. See our Privacy Policy for details on data handling and your rights.

Reporting Violations

If you encounter users violating this policy:

  • Report marketplace issues via the listing's "Report" button
  • Email abuse@gpudoctor.com with details and evidence
  • Include relevant order numbers, usernames, or URLs
  • We investigate all reports within 48 hours

Updates to This Policy

We may update this Usage Policy to reflect changes in our services or legal requirements. Significant changes will be announced via email and require acceptance to continue using certain features. Continued use after updates constitutes acceptance of the new terms.

Last Updated: November 2025

Questions about this Usage Policy? Contact legal@gpudoctor.com or support@gpudoctor.com. For immediate assistance with policy violations, call +1 (800) 555-1234.