Returns Policy

We want you to be completely satisfied with our services and products. Learn about our returns process.

30-Day Money-Back Guarantee

For all hardware purchases (new GPUs, refurbished units, and components), we offer a 30-day money-back guarantee. If you're not completely satisfied, return the item in original condition for a full refund.

Repair Service Returns

For repair services, our satisfaction guarantee includes:

  • No-Fix, No-Fee: If we can't fix your GPU, you pay nothing
  • 7-Day Test Period: Test your repaired GPU for 7 days. Not satisfied? Return it for a full refund
  • Free Return Shipping: We cover return shipping if you're not happy with the repair

Return Eligibility

To be eligible for a return, items must meet these conditions:

  • Returned within 30 days of delivery (or 7 days for repair services)
  • In original condition with all accessories and packaging
  • No physical damage or modifications
  • Include original invoice or receipt

Note: Certain items like thermal paste, custom cables, and clearance items may not be eligible for return. Check product listings for specific return policies.

How to Initiate a Return

  1. Contact Us: Email support@gpudoctor.com with your order number and reason for return
  2. Get RMA Number: We'll provide a Return Merchandise Authorization (RMA) number
  3. Pack Securely: Package the item securely with all original components
  4. Ship It Back: Use the prepaid shipping label we provide (or your own carrier)
  5. Get Refund: Refund processed within 5-7 business days of receiving your return

Refund Methods

Refunds are issued to your original payment method:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 2-3 business days
  • Bank Transfer: 7-10 business days

Shipping fees are refunded for defective items or our errors. For standard returns, original shipping costs are non-refundable, but we provide free return shipping labels.

Exchanges

Need a different model or upgrade? We make exchanges easy:

  • Contact us about your exchange within 30 days
  • We'll arrange pickup of the original item
  • Your new item ships immediately upon return receipt
  • Pay only the price difference (if applicable)

Special Circumstances

Defective Items:

If you receive a defective item, contact us immediately. We'll arrange for a free replacement or full refund, including all shipping costs.

Wrong Item Shipped:

If we sent the wrong item, we'll send the correct item immediately and provide a prepaid label for the return. You won't be charged for the error.

Last Updated: November 2025

For questions about returns, contact our support team at support@gpudoctor.com or call +1 (800) 555-1234. We're here to make the return process as smooth as possible.